The terms, plainly.

Who these terms cover

These terms apply between you and MZ Corp Limited, trading as Vybzz (“Vybzz”, “we”, “us”), a company registered in England and Wales with company number 17351738 and registered office at 128 City Road, London, EC1V 2NX. By using this website or engaging our services you accept them.

Our services are provided to businesses. In engaging us you confirm you are acting in the course of business rather than as a consumer, and that the person instructing us has authority to do so.

These terms cover your use of this website and set out the framework under which we provide audits, AI Superagents, automations, software and ongoing management. The specifics of any engagement, meaning scope, deliverables, timelines and investment, are set out in your written proposal, which prevails over these terms where the two differ.

The website

The content of this site is for general information. It describes what we build and how we work. It is not advice of any kind, and you should take professional advice before acting on anything you read here.

The site is provided as is and as available. We may change, suspend or withdraw it at any time without notice, and we aim to keep it accurate, current and honest, but we do not warrant that every page is complete, error-free or available at every moment.

Links to third-party sites are provided for convenience. We do not control them and accept no responsibility for their content, availability or handling of your data.

Illustrative figures and results

Worked examples, illustrative builds and any figures shown on this site describe what we build and how the arithmetic works. They are not results reported by a named client, and nothing on this site is a guarantee of a particular outcome in your business.

Results depend on factors outside our control, including your market, your pricing, the accuracy of the information you give us and the effort your team puts in. Nothing on this site or in any conversation with us is a guarantee of revenue, savings or any other commercial outcome, and you should not make financial decisions on the strength of illustrative numbers alone.

The audit

The Vybzz AI Audit is a paid, structured review of your business, delivered as a written report. The audit fee, timeline and any guarantee terms are confirmed in writing before you commit.

The report is yours. You may act on it with us, with another firm, or internally. It reflects the information you share with us. The more accurate the picture you give us, the more accurate the map, and we are not responsible for conclusions drawn from information that was incomplete or inaccurate when given.

Guarantees

Where an engagement is sold with a guarantee, for example that a fee is refunded if defined value is not identified, or that we continue working at no further charge until a build has met a defined measure, the precise threshold, measurement and mechanism are stated in your proposal, and the proposal wording is the guarantee.

Every guarantee is conditional on you providing accurate information, reasonable cooperation, timely approvals and payment on time, and on the solution remaining deployed as we built it. A guarantee gives rise to the stated remedy only, meaning the refund or the continued work, and not to any wider claim or compensation.

Builds and ongoing management

Superagents and other solutions are built to the scope in your proposal, tested with you against real scenarios, and go live only with your approval. Ongoing management, meaning monitoring, refinement and reporting, runs month to month under the terms of your proposal, including notice periods for ending it.

Timelines are estimates given in good faith. They depend on your availability for training, testing and approvals, and they move if the scope moves or if third parties delay.

You remain responsible for decisions made on the back of the agent’s work. Anything consequential sits in an approval queue for your sign-off, and the dashboard shows you everything it does.

AI systems and their limits

AI systems are probabilistic. They are sometimes wrong, and anyone who tells you otherwise is selling something. We scope each agent narrowly, test it against real scenarios, log every action and route consequential steps through your approval queue precisely because of this.

You accept that AI output may contain errors and must be reviewed before being relied on for anything consequential. Agent output is not legal, medical, financial or other regulated professional advice. Where your industry requires a qualified person to review or sign off work, that review remains your responsibility, and our systems are built to route such items to your people rather than around them.

Your responsibilities

You agree to give us accurate and complete information about your business, to hold the necessary rights, licences and consents for any data, content and systems you connect us to, and to keep your own accounts and credentials secure.

You agree to use what we build lawfully, including in how you communicate with your own customers. Marketing and messaging sent through your systems must comply with the law that applies to you, including UK GDPR and the Privacy and Electronic Communications Regulations, and with the terms of the platforms involved, such as WhatsApp Business. You are responsible for the instructions you give the agent and for the decisions you take on its output.

You agree to review your approval queue and your reports with reasonable diligence. The safeguards work when they are used.

Acceptable use

You may not use this website or anything we build to break the law, to send unsolicited bulk messages, to infringe the rights of others, to attempt unauthorised access to any system, or to build, train or benchmark a competing service. You may not resell, sublicense, copy or reverse engineer our tooling without our written agreement.

Third-party platforms and providers

Our solutions run alongside third-party services, including messaging platforms, AI model providers, hosting and scheduling tools. Those services belong to their owners, change on their owners’ timetables and are governed by their owners’ terms.

We choose providers carefully and adapt promptly when they change, but we are not responsible for their outages, price changes, policy decisions or withdrawal of features, and such events are not a breach of our obligations. Where a change materially affects your solution, we tell you and propose the fix.

Fees and payment

Every engagement is priced individually in your proposal, and the number you approve is the number you pay. Invoices are payable within 14 days unless your proposal says otherwise, and fees are exclusive of VAT where applicable.

We may pause work on accounts that fall materially overdue, after telling you first, and overdue amounts may accrue interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Fees for work already performed are not refundable except where a written guarantee says otherwise.

Ending an engagement

Either party may end an ongoing engagement in line with the notice period in the proposal. On exit we hand over in good order. Your data, your report, and the agreed handover materials. Fees for work already done remain payable.

If you end an engagement part way through a build, fees for work completed to that point remain payable. If we end an engagement other than for your breach or non-payment, you pay only for what has been delivered.

Intellectual property

Your business information, data and brand remain yours. Your audit report is yours. Deliverables identified as yours in the proposal become yours on payment in full.

The underlying methods, frameworks, prompts, code libraries and tooling we use to build and run agents remain ours, licensed to you for the life of the engagement as set out in your proposal. Nothing in an engagement transfers ownership of either party’s pre-existing materials to the other.

The content of this website, including its text and design, is ours and may not be reproduced commercially without permission.

Confidentiality and data

We treat everything you share with us as confidential, and we expect the same of anything not public that we share with you. This survives the end of an engagement.

Personal data is handled as described in our privacy policy. Where we process data on your behalf, a written data-processing agreement forms part of your engagement.

Warranties and disclaimers

We warrant that our services are performed with reasonable skill and care, consistent with the Supply of Goods and Services Act 1982. Beyond that, and to the fullest extent the law allows, all implied warranties, conditions and terms are excluded.

We do not warrant that any system will operate uninterrupted or error-free, that every output will be accurate, or that any particular commercial result will follow. What we do warrant is honest scoping, careful building and prompt fixing when something goes wrong.

Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to that, our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort, negligence, breach of statutory duty or otherwise, is capped at the fees you paid for that engagement in the 12 months before the event giving rise to the claim.

Neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill or business interruption. You are responsible for maintaining backups of your own systems and for holding insurance appropriate to your business.

Use of this website itself is free, and our total liability in connection with the website, as opposed to a paid engagement, is limited to £100.

Your indemnity to us

You will compensate us for claims, losses and costs we suffer that arise from data or content you supplied without the necessary rights, from your unlawful use of what we build, including in your communications with your own customers, or from claims brought against us by your customers as a result of your instructions.

Events beyond control

Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or power failure, third-party platform outage, industrial action, epidemic or acts of government. Obligations resume when the event ends, and either party may end an affected engagement if the event continues for more than 60 days.

Complaints and disputes

To raise a problem, email hello@vybzz.co.uk with “Complaint” in the subject line. It lands with us, and we acknowledge it within two working days and answer it properly, in writing, within ten.

If something is wrong, tell us and we will work to fix it quickly. Before starting any formal proceedings, each side agrees to put the dispute to a senior person for good-faith negotiation for 14 days, except where urgent court relief is genuinely needed.

General

These terms and your proposal are the entire agreement between us and replace prior discussions. If any provision is found unenforceable, the rest continue in force. A failure to enforce a right is not a waiver of it. Neither party may assign an engagement without the other’s written consent, not to be unreasonably withheld, and no one other than you and us has rights under these terms.

We may update these terms from time to time. The version on this page governs website use from the date shown above, and the version current at the date of your proposal governs that engagement.

A note on modern slavery: the law only requires a statement from firms with over £36 million in turnover, which Vybzz is some way short of. For the avoidance of doubt anyway: no forced labour, and no knowingly buying from anyone who uses it.

Governing law

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, though we would expect to resolve almost anything with a conversation first.