Seven days with a Superagent on the books.
A cosmetic dental clinic. Two surgeries, one front desk, and a Superagent covering the enquiries. This is what its week looks like, hour by hour, so you can judge it the way you would judge any work. By what got done.
An illustrative narrative of a typical deployment. Figures are representative of what we build towards, not reported results from a named client.
Monday
The weekend, already handled.Before the front desk arrives, nine weekend enquiries have been answered. Six qualified, four consultations booked, three with deposits taken. A summary sits in the dashboard, read in two minutes over coffee.
Today’s list is watertight. Every patient was reminded yesterday evening, and two reschedules were rebooked into the gaps the same hour they appeared.
A lapsed Invisalign consultation from March answers follow-up number three. Booked for Thursday, deposit paid, treatment coordinator notified.
The day closes itself. Notes logged, tomorrow’s reminders queued, one overdue balance given its first courteous nudge.
Tuesday
The 11:40pm patient.Overnight, a whitening enquiry sent at 11:40pm was answered in 41 seconds. Questions handled from the clinic’s own knowledge base, consultation booked for Friday.
Yesterday’s patients receive a gentle review request. Two new Google reviews arrive, and replies are drafted in the clinic’s voice, waiting for one-tap approval.
A 2pm no-show. The patient is contacted and rebooked for Friday, and the empty slot is offered to the waiting list and filled within twenty minutes.
Wednesday
Recall day.Sixty-two patients are due their six-month check-up. Each gets a personal message on the channel they prefer, WhatsApp, SMS or email. Eighteen book before lunch, straight into the live diary.
Eleven outstanding treatment plans are followed up, politely. Three patients ask questions and all three get instant, accurate answers. Two plans are accepted by the evening.
The monthly newsletter, written, branded and ready, lands in the approval queue for Friday send.
Thursday
The quiet machinery.Finance-plan and pricing queries answered on the spot, all morning. Anything clinical is passed to the treatment coordinator with the full conversation attached.
Zero no-shows today. Nobody notices, which is rather the point. Deposit-secured booking has quietly done its work all week.
A Facebook message arrives after close. Nervous patient, complex question. Answered in seconds, reassured, booked for a Saturday consultation.
Friday
The numbers, without the spreadsheet.The weekly digest arrives. Enquiries, conversions, recalls booked, balances recovered, chair utilisation. Four minutes to read. No one compiled it.
£1,150 of overdue patient balances get their scheduled chasers, polite and firm, in the clinic’s voice. Two are settled by lunch.
The week files itself. Notes logged, Monday’s list already confirmed, newsletter approved and sent.
Saturday & Sunday
The practice closes. The agent doesn’t.Enquiries answered in seconds. Consultations booked with deposits. Reminders sent for Monday’s list. By Sunday night, next week has already started well, and nobody at the clinic touched a phone.
What it added up to.
What this week would have to be true for
Every number above depends on your clinic, not ours. The week only looks like this if the enquiries are already arriving and nobody is getting to them in time. Section 02 of our AI Explained page shows you how to check that against your own inbox in ten minutes, before you speak to anybody.
Every action above would sit in a log you can read, and anything consequential waits for your approval.
A different clinic profile from the one in what we build. Different size, different starting point, same pattern.
What would your clinic’s week look like?
The audit maps your clinic’s own week, where the enquiries land, where the recalls lapse and where the chair time leaks, before anything is built.
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